Q: What are the prerequisites for viewing Iran Oil Gas Network website?
A: - Internet Explorer 6+
- 1024x748 Screen Resolution
- Macromedia Flash Player 6
- Adobe Acrobat Reader
- JavaScript Enabled
- Cookies Enabled

Q: I am using Netscape browser. Can I still use your services?
A: Yes. You can use the quick links at the left or right side or use the Site Map section if the top navigator is not loaded or working properly.

Q: Are your services free?
A: Iran Oil Gas Network is strictly a membership based website. Jobs and Links are free though.

Q: How can I become a member of Iran Oil Gas Network?
A: Fill in the subscription form, read the instructions for payment and bank transfer details carefully. Send in the filled form. Our costumers' services will contact you to help you to complete the subscription process.

Q: Which subscription rate (membership fee) applies to me/my company, Local or Foreign?
A: Local companies registered in Iran may pay the fee in Iranian currency “Rials”.
Foreign companies and branch/rep office of foreign companies should pay in Euro or its equivalent in Iranian “Rials”.

Q: I am a member now, how can I use your services?
A: Once your subscription process is successfully completed, you would receive an Email, containing your ‘username’ and ‘password’. Use them to login to the website to use our services.

Usual Members’ Problems:

Q: I login and I have my welcome box at the right side, but still the website doesn't let me access the information, it keeps showing me: "The page you requested is restricted to Iran Oil Gas Network members only." What should I do?
A: This happens when the page is stored in your PC memory, and your internet browser reads the information from your cache memory instead of Iran Oil Gas Network server. You should delete your cache by deleting your "Temporary Internet Files" using the Tools menu of your Internet Explorer then Internet Options and finally click the "Delete Files" button, and check the "Delete all offline contents" and click OK. After that, start using the service again. Do not refresh the page. Select it from the navigator.
The 2nd and simpler way is to press CTRL and F5 buttons on your keyboard together once to delete the website cache on your memory, and then select the service again by using the navigator.
*note: It is much better and more secure to contact your system administrator before making any changes to your settings.

Q: I have lost my password. How can I retrieve it?
A: Simply click the "Forgot your password?" and then submit the form with your username. Your password will be mailed back to your given Email.

Q: I logged in successfully but after a while, the system indicated that I am not logged in! Why?
A: This is because your session (starts when you login) has not been used for more than 20 minutes. You should login again.

Q: When I logged in, the system alerted me "Another user is logged-in on your personal account." What do I do?
A: Access to Iran Oil Gas Network is restricted to a single user at a time.

Q:I logged in but there is no "Members Area" panel, and it kept asking me for the username and password while there is no error message showing wrong password. What should I do?
A: Your browser is not supporting Cookies. Usually the reason is your security setting. If you are using Internet Explorer, go to Tools menu and then Internet Option, go through the Security tab, then click on the Trusted Sites icon, then click on the Sites button and add the "http://www.iranoilgas.com/*" to the list. Now refresh the page, and try using the website again. There should not be any further problem.
*note: It is much better and more secure to contact your system administrator before making any changes to your settings.